Terms of Service
Last Updated: December 2024
Welcome to Hackett Consulting, LLC. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our consulting services, you agree to be bound by these Terms.
Note: Specific consulting engagements are governed by separate written agreements (Statements of Work, Master Services Agreements, etc.) which may contain additional or different terms.
1. Services Overview
Hackett Consulting, LLC. provides fractional CMO services, marketing consulting, and strategic advisory services to businesses. Our services include, but are not limited to:
- Go-to-market strategy development
- Growth and performance marketing consulting
- Brand strategy and positioning
- Ecommerce and D2C strategy
- Marketing operations and team leadership
2. Website Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the website
- Transmit any malicious code or interfere with website functionality
- Collect or harvest information about other users
- Use the website to send unsolicited communications
3. Consulting Engagements
3.1 Engagement Terms
All consulting engagements require a written agreement specifying the scope of work, deliverables, timeline, and compensation. These Terms supplement but do not replace engagement-specific agreements.
3.2 Client Responsibilities
Clients agree to:
- Provide accurate and complete information necessary for the engagement
- Make timely decisions and provide feedback as needed
- Pay invoices according to agreed-upon terms
- Designate appropriate personnel to work with our team
3.3 Confidentiality
We treat all client information as confidential. We will not disclose proprietary business information to third parties without consent, except as required by law. Specific confidentiality obligations are detailed in engagement agreements.
4. Intellectual Property
4.1 Our Content
All content on this website, including text, graphics, logos, and design elements, is the property of Hackett Consulting, LLC and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
4.2 Work Product
Unless otherwise specified in a written agreement, deliverables created during a consulting engagement become the client's property upon full payment. We retain the right to use general knowledge, skills, and experience gained during engagements.
5. Limitation of Liability
To the fullest extent permitted by California law:
- Our services are provided "as is" and we make no guarantees regarding specific business outcomes
- We are not liable for indirect, incidental, consequential, or punitive damages
- Our total liability for any claim arising from our services shall not exceed the fees paid for those services
- We are not responsible for client decisions made based on our recommendations
6. Indemnification
You agree to indemnify and hold harmless Hackett Consulting, LLC., its owner, and affiliates from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your use of our website or services
- Your violation of any third-party rights
- Any content or information you provide to us
7. Disclaimers
No Guaranteed Results: Marketing and business consulting involve inherent uncertainties. While we apply our expertise and best efforts, we cannot guarantee specific results, revenue increases, or business outcomes.
Not Legal or Financial Advice: Our services do not constitute legal, tax, or financial advice. We recommend consulting appropriate professionals for such matters.
Third-Party Services: We may recommend third-party tools, platforms, or service providers. We are not responsible for their performance, terms, or practices.
8. Termination
We reserve the right to terminate or suspend access to our website at any time without notice. Consulting engagements may be terminated according to the terms specified in the applicable engagement agreement.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved as follows:
- Informal Resolution: We will first attempt to resolve disputes through good-faith negotiation
- Mediation: If informal resolution fails, disputes shall be submitted to mediation in the San Francisco Bay Area
- Jurisdiction: Any litigation shall be brought exclusively in the state or federal courts located in California
10. Changes to These Terms
We may modify these Terms at any time. Material changes will be indicated by updating the "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.
11. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12. Entire Agreement
These Terms, together with our Privacy Policy and any engagement-specific agreements, constitute the entire agreement between you and Hackett Consulting, LLC. regarding the subject matter herein.
13. Contact Information
For questions about these Terms, please contact us:
Hackett Consulting, LLC
Email: info@hackettconsulting.co
San Francisco Bay Area, California